Employee Motivation Case Study: Specsavers

Employee Motivation Case Study Spec unlessrs finale is made up of values, beliefs, attitudes and conducts sh atomic number 18d by a group of concourse. coating indoors a organization can as wellhead be get wind as behavior s that declarations when a group arrives at a set of general unspoken as well as un write rules for playing in concert.Base on information studied the culture at Specsavers is on the whole(a) ab reveal serving throng. much(prenominal) culture quests a circumstances of interaction with customers. As part of its culture Specsavers depends on its population to ingest the highest standards of customer cargon and service. To accomplish such the organization provides a admixture of interesting job roles, as well as opportunities for c areer catchment.In culturing the organization the human creation resource department essential play a vital role in paving the musical mode forward. These roles include cast up workforce activities In doing so hum an resource personnel must(prenominal)(prenominal) catch buss are comelyly trained as to how to manage and apply resources from different ski binding farmings non just efface diversity.Creating and main(prenominal)taining systems that go forth motivate and develop individuals employed to the company. such(prenominal) move will only motivate employees to attribute their best foot forward on that pointby going the extra nautical mile where necessary or when bespeaked.Considering the tolerant of culture in place at the above menti whizzd company, providing and deploying the right mixture of skills, know directge and experience will be essential in fight backing the culture type already in place. get to and maintain relationship amidst the peck who work for and with the organization. thereby provide for the changing needs of those employed to Specsavers.Undertaking measures that will ensure proper execution of action that will promote success for all.Employees are expe ct to share Specsavers vision of providing patients with the best possible service. In realizing the companys vision forgiving resource must assist by ensuring proper training for the human resource workforce. Before sharing the companys vision one must outgrowth build full knowledge as to what are the companys. Therefore it creating a manual outlining the companys vision and objectives would be a devout fashion to separate, indeed ensure that all module is furnish with a copy. slice not incessantlyyone enjoys reading the next step for human resource would be to forces seminars explaining the document in its entirety, giving individuals a chance to voice their concerns and hold back their questions answered. With full knowledge as to the objectives and vision of the company all parties involve will be better able to embrace and realize the companys vision, thereby enhancing their personal growth as well as the companys growth.One learn factor in employee motivation and r etention is the opportunity employees want to conduct to grow and develop job and career enhancing skills. In fact, this opportunity to uphold to grow and develop by training and development is one of the roughly chief(prenominal) factors in employee motivation. Other ways of ensuring staff has the potential to carry look customer care and are motivated are progress to a bun in the oven the employee to train round opposite employees with the info learned at a seminar or training session. Offer the quantify at a department concussion or lunch to discuss the information or present the information learned to others.Expand the job to include impertinent, higher train responsibilities. issue the opportunity for the employee to cross-train in other roles and responsibilities.Assign the employee to head undertakings or teams. go out more authority for the employee to self-manage and pass on decisions.According to the all overview Specsavers depends on its people to sack out at the highest level, thus with such measures and more implemented the directors and featureers at Specsavers along with its customers will be in for a treat as it relates to customer care.While all three (3) terms are job tie in and can be observed within most organization earthwide, one should always bear in mind that there are differences amid the terms explained be gloomy.Job roles within organizations come with different levels of responsibilities. Such levels are directly related to persons expertise and training.Job description is a written declarement that defines the duties, relationships and results expected of anyone in the job. It is an overall view of what is to be do in the job. Typically it includes is a written statement that defines the duties, relationships and results expected of anyone in the job. It is an overall view of what is to be done in the job.On the other hand, job particularisedation can be deem to be a statement of employee characteristics and qualifications required for satisfactory performance of defined duties and tasks comprising a specific job or function.Technology and valet de chambre ResourcesIn todays military man information cannot be carried out beliefively without high-tech tools.Technology has obviously changed the way in which companies communicate overall. By extension technology has changed the skills that employees really need. While striveing to cope with such changes companies word wide has to in like manner ask another growing disease kn possess as globalization. Globalization simply reduces the autonomy of the nation state. Hence, provide less protection and barriers to trade earmark companies the freedom to move their jobs elsewhere in the end force companies to favour the lay off or redundancy path. As a result loyals today are threatened by globalization, technological advancement and sustainability challenges.In handling each challenge the human resource charabancs do engage a rol e to play. He or she must direct the firm in dealing with as well coping with the rapid changes. Such HRM must develop systems to ensure that their human resource is highly productive. Such a person must ensure that their way of doing things is highly adoptable. Thereby able to change quickly to suit the needs of the market thereby meet the need of their customer and at the same succession outflank their competitor.To further deal with the sudden changes HR must familiarize themselves with advance(a) devices, this while educating others employees. In the same breath use electronic intercourse to develop measures to safeguard data integrity protect customer data thereby preventing identity theft. Motivating employees to perform effectively from remote locations as well as managing IT cost and freshly developments are withal with child(p) ways of directing a firm.Raise standards The human resource manager is responsible for the establishment of standards that provide quality ma nagement guidance and quality assurance requirements for patronage. These standards allow manufacturing to receive certification for complying with ball-class standards for quality. This certification is important to have particularly if you are handling large global accounts and need for your customers to depose that your product is in compliance with set standards of quality.According to Gary Dressler Human Resource Management is a process of creating and maintaining relationship among the people who work for and with an organization. At Specsavers a lot depends on its people to drive home the highest standard in terms of customer care. In return staff members are provided with variety of interesting job roles, as well as opportunities for career development. With such culture in place at Specsavers unforesightful management and antecedeing style will have adverse face on relationship with staff thereby interfere with performance of the business.The consonance and qual ity of the team revolves around dear drawing cardship. The impact of bad attractership can turn out to be an expensive experience for the company. satisfactory lead is the driving force that pushes the members forward to the company objectives. Management must understand the strengths and weaknesses of its members or team and provide the obligate headwayment to the team.Praise and encouragement on good work has immense post to lease out the best in a person. However a short(p) leader only sees the weaknesses and uses it as a way for blaming the members which results in a low morale within the team. A team with a low morale loses interest in their tasks, leading to delay in the production of outfits. keep in the results leads to the passment of penalty, thereby eating up a capacious portion of the companys revenue.Similarly a highly de-motivated team on losing the cacoethes to work fails to come up with innovative appraisals and has a lower level of commitment to the task allotted. This has a banish impact on the productivity of the products and services. Inability to come up with imaginative and innovative ideas can lead to the loss of business, especially in knowledge industry as the customers prefer those companies which can aid to its profitability through significant brainstorms.The team leader assists the team members to identify their individual goals on the basis of their strengths and weaknesses. An individual who lacks the leadership skills fails to assess the strengths and weaknesses of his team and thus would not be able to bleed his team in attaining the goals. Absence of an effective counsel leads to ineffective magazine management. The long hours put in leads to a disruptive work- invigoration balance pitch about a high level of physical and mental stress. broad(prenominal) level of stress ends up in physical and psychological diseases, thereby making one abstain from office for days. Failure to provide the output on the pre determined date leads to the payment of huge penalties to the customers and loss of business. and then a quick recovery from this cycle is inevitable for the survival of the business entity.A poor manager has little supremacy over time management. His ineffective leadership fails to draw commitment to work resulting to long hours in the office. He overly fails to understand the individual capabilities of his members, pushing unmanageable work load on the team members. Lack of an effective communication amongst the manager and the team members, the heavy work load, and the immense dissatisfaction forces the individuals to move to another project within the same company or to resign from the company. Thus poor leadership qualities are one of the major causes for labour attrition.The importance of inductor training must not be underestimated at anytime, this as it signals the start of the relationship betwixt an employer and employee. It is during this time important standards an d patterns are set so as to enhance good behavior for the future. Inductions should develop the skills, knowledge and behavior that an organization needs. These requirements need to be defined beforehand in raise to ensure a smooth working relationship.Induction training should entails spry needs and priorities, so health and safety, facilities and conveniences should always be explained immediately. It is also important to ensure employees understand any contractual relationships they are get into into.Other aspects of such induction should focus on the organization and the job. Regarding the organization, late employees should be given(p) a structured view of the organization by receiving mission statements, structure charts and business plans. They need to know how they fit into an organization, so meetings with appropriate people and accountability charts are vital. Inductees must also be familiarized with the culture of an organization and also need to understand all relev ant rules. This way when given the job persons will hit the ground running have full understanding of what is required of him or her thereby not hampering production in any way.balance ScorecardThe map of the balanced scorecard is to implement a business system thereby translating it into a set of performance measures derived from strategic goals that allocate rewards to executives and managers based on their success at meeting or exceeding the performance measures.Balanced Scorecard enables companies to evaluated activities from various perspectives such asFinancial perspective node perspectiveProcess perspectiveInnovation perspectivehttp//t2.gstatic.com/images?q=tbnANd9GcTHWuztOjGZ5nZV8Y795LtpIiAs-NryApxcMP3HUYUFSOli2km7wQ edifice a Country Malaysias DevelopmentBuilding a Country Malaysias Development accostIn this paper, the major discussion is about the process of construct Malaysia dry land. Besides, it also includes how the Malayan people exact the rotation from sultanat e perspective until the untaught fails a classless area. Malaysia had achieved their emancipation day in the year of 1957. In these democratic countries, there are a few debonaireal parties which are organise before Malaysia gets their independence day from the British which are United Malays theme Organization (UMNO), Malaysian Chinese Association (MCA) and Indian through Malaysian Indian Congress (MIC). In that time, they are the three biggest flavourlessal parties which are occupied by the three biggest cultural in Malaysia which are Chinese, Malay and Indians. These parties are organise to compact back for the independence of our nation, Malaya which is now Malaysia. In addition, the factors which bushel the process of building our dry land, Malaysia are also being discussed in this paper. Besides, through this paper, we will also know how our prime curate builds Malaysia.Introduction31 August 1957 is a historical day in Malaysia because it is the day where Mala ysia gained its independence from British which had colonized our country for few decades. At that time, the major politic parties which consists of United Malays content Organization (UMNO), Malaysian Chinese Association (MCA) and Malaysian Indian Congress (MIC) which are being separated by their cultural and different identity. These parties had to sustain together by putting aside of their own heathenish and misunderstanding to deal with the independency of our country, Malaysia. In this way, these political parties, UMNO, MCA and MIC had create an stand society based on their own ethnic to enter in the choice to choose a leader to lead the peoples to fight for independence. On that time, Tunku Abdul Rahman, which has receive our first prime minister in Malaysia had changed the menstruum style of setting up an association of government through the election where the winning party does not have sufficient votes from the peoples to form a government. later on that, a n ew political party, the totallyiance party, is being formed later people from different ethnic done with dealing within each other. Tunku Abdul Rahman, our deceased prime minister is the leader of the Alliance party and he has won the election on that time with the agreement from UMNO, MCA and MIC where they cannot be one of the participate where the leader of the Alliance party contest. It is the first in the history in all over the world where a multi-racial together formed a political party. Malaysia, which is located in the middle of the southeasterly Asian region in the world map, is directly affected by more other factors. There are whatever of the important principles which must be examined before analyze the politics in Malaysia, for example, most of the people in Malaysia are Malay, so they are the leader in the politics. Besides, affectionate civilization and politics have a robust bond between them. In addition, culture between different religions also has many ef fect on Malaysian politics.Historical Perspective of Malaysian government activity disciplineity and PoliticsOn 16 September 1963, Malaya, Singapore, Sarawak and North Borneo (Sabah) has combined to become a union called Malaysia. All the states in Malaysia claim that they are Malaysian people and there is no any separation compared to the neighbor country such as Thailand, Indonesia and Philippines. This shows that even though Malays are the dominant in this country and they have the first priority if compared to other clan in Malaysia, they legato can tolerate and accept each other with different ethnic and races. There are few states in Malaysia which have their own Sultan which is the head of the state and even though after the federation of Malaysia, those state with the Sultan will still have their own effect. While in Sabah and Sarawak, they are given to have their own way to administrate their own states. The unity among the people from different states allowed Malaysia to change from a small country into a big country. After Malaysia has become independence in 1957, they seldom foc employ on the nation building compared to state building. But after Mahathir has hiren over the prime minister position, he promoted a manifestation East policy which gives the first priority to the east. Besides, he also makes Malaysia to tell as an Islamic state and the government is ruling the country with a right view.The Transformation from sultanate nationality to nation buildingMalays, who are the dominant in Malaysia, are divided into few groups because of different states and ethnic and they are the main subjects when defining the nation building in Malaysia. Besides, they are strongly influenced by the loyalty, the Sultan and the King except for those who full of lifes in Penang, Singapore and Malacca. These three states do not have any Sultan or King, so, they have to pay their loyalty to who govern the states. There are some divisions of the states in Ma laysia which are Pahang, Selangor, Negeri Sembilan and Perak is called Negeri-negeri Melayu Bersekutu, while Kedah, Kelantan, Perlis, Johor and Terengganu are called as Negeri-negeri Tidak Bersekutu. While for Penang, Singapore and Malacca which do not have any Sultanate or King are called Negeri-negeri Selat. All this separation had created some arguments which have affected the nation building.UMNO and Malayan joint in 1946UMNO, a party which united all the Malay association from the Peninsula to fight for the proposal of Malayan Union by the effort of a Johor Malay leader, Dato Onn Jaafar. Malayan Union is to unite all the Malays and non-malays to create an rival citizenship. Besides, Malayan Union also has a new idea which is to supersede the traditional leaders, Sultanate, with a Governor. But, the Malays, who claim themselves as a Bumiputera reject this idea because they think that this might harm their identity and leadership of the Malay itself. In addition, they also rej ected the concept that created by the British. Due to the strong power from the Malay dominant, the British colonial power to realize that they will not have any chances to win the support of the Malay communities through the rejection. After that Persekutuan Tanah Melayu was formed to replaced Malayan Union which is led by Dato Onn Jaafar.Nation Building and State Building under Tunku Abdul RahmanTunku Abdul Rahman is the first leaders who balance the races and ethnicity between three major communities. He is the first leaders who gain the trust of all the communities in Malaysia at that time. Furthermore, the compromises between the leaders of different communities towards the power politics also under controlled. In Malaysia, the power politics are used to ensure that the multi spectral-custom society is able to govern without any revolution which will cause chaos. Besides, it is also important that the nation building ethnic and the race in a country is stabilizing because it w ill cause harm if the racial ethnic balance is being neglected. During the general election in May 1969, Tunku Abdul Rahman has made a toleration with the sensitive issues which involves religious and racial. Besides, Tunku Abdul Rahman and Tun Razak also realized that agreement between the communities is the most important to ensure the peace of Malaysia. In September 1970, Tunku Abdul Razak replaced Tunku Abdul Rahman as the second prime minister in Malaysia. While in 1971, our second prime minister, Tunku Abdul Razak introduced a new policy, Dasar Ekonomi Baru. The purpose of this policy is to abolish the famine, to make equality to the socio-economic and abolish the erudition of the race towards the economic function. In addition, he is the first who formed the Barisan National to take over the Alliance Party which has become a strong party at that time. Until today, our Malaysia Government retains this strong national resilience to make sure the stability of the politic in ou r country. Besides, he also succeeds in building a good diplomatic relationship between the other countries. Due to the diplomatic relationship with China, it improves the position of Chinese ethnic in Malaysia which they can go to China anytime they wanted to. When our fourth prime minister, Tun Dr. Mahathir led our country, it is the best performance in Malaysia where all the sectors shows a good result.Malaysia as a Fundamental Moderate Islamic Country Malaysia, is it an Islamic or Secular State?When our first prime minister led Malaysia, he ever verbalise that Malaysia has an official religion which is Islam. But this statement has brought more troubles to Malaysia because the others who are non-Muslims and even for the Muslims also unsatisfied with this statement. Some even verbalize that this is an anti-Islamic and causes the Muslims to separate into few different groups which are extreme, moderate and liberal. Many questions have been asked according to that statement and thus ca use the worldwide politics become a complicated and molds harm to Islam. Malaysia, which is mostly dominated by Muslims, some of the parties like Pan Malayan Islamic Party (PMIP or PAS) take this opportunity to obtain their support in the election by using Islam as their center. They even use this to influence their supporters that UMNO and BN are the parties who will bring harms to Islam in their campaigns. Besides, they even develop a slogan Membangun Bersama Islam to announce hudood as a part of Islamic law and uses this to win over the votes from the Muslim supporter.Malaysia and TerrorismDr. Mahathir has clarified the misunderstanding by some of the peoples on Islam in BBC interview due to some people call the Muslims as a terrorist. This has caused Malaysia has been prejudiced by other country due to this kind of statement. But, they do not know the truth which our country, Malaysia, is the only one multi-racial country who wins against the terrorism. Besides, Malaysi a uses its democratic system to won against the communism after World state of war II. Tunku Abdul Rahman, who was the leader of Malaysia at that time, also stated that he has prepared to fight against the terrorism rather than staying there doing nothing and he also encourage the people to fight for it. After that, the spirit of fight against the terrorism has influenced many other countries and thus, Malaysia has become the role model. In addition, Malaysia also shows to the outside world that they can live peacefully and harmony in one country with multi-racial and urge the world community to stop hurting each other. Unfortunately, some other people who misunderstand Dr. Mahathir who encourage the people in the world not to fight with each other like copying what Osama Ben pixilated said. This caused the unlike people think that we are only acting to the world towards the terrorism but actually we are supporting it. It is bad to say our country like this because we are really a multi-racial who can live peacefully with each other, tolerate and accept different culture between us. But fortunately Mahathir shown to the world by forming the GERAKAN which is represent by Muslim and non-Muslim.Fundamental Islamic CountryWhen Malaysia firstly announces our country as a fundamental based Islamic country, this news shocked all the Malays especially the PAS. Besides, Mahathir also said that whoever does not support the government parties will definitely go to hell after they died. It has frightens a lot of people. In addition, Mahathir also wanted to get rid of PAS because he thinks that most of the Malay will support PAS just because of their ideology. In addition, he also said that when building a country, development is more important than punishment and he said that he dislikes using weapon to rule the country. Furthermore, the non-Muslims know that the announcement given by Mahathir will not bring any harm to them because they have faith with Mahathir that he will course Malaysia towards a good future. unconstipated the UMNO in Penang, which is a politic party based by Malay, was also run by a Chinese leader. This can show that the harmony between the multi-racial in our country where they can accept each other.Malaysia and Mahathir as an Agent of Change Malaysian State Building at the season of the Globalized WorldDr. Mahathir, Malaysia fourth prime minister stated that globalization mover that it is a world without any border but does not misbegot every(prenominal)thing named globalization is a good thing and must be well prepared if anything bad is happen, an action is needed to be taken. Malaysia is developing well under the lead of Dr. Mahathir and he never give up to guide Malaysia towards a better future. Besides, he also never loses direction when Malaysia is go about crisis. In addition, he also encourages the people to maintain a good relationship with their neighbors country. By this way, just can bring a lot of ben efit to us while contribute to the deliverance of our country. Furthermore, Dr. Mahathir also realize that the global effects might bring negative effect to our country, so he hopes that this kind of effect can be minimize.Malaysian Ways Role Models in Handling the Financial CrisisWhen Dr. Mahathir gilded back the crisis that happened in 1969, he said that all the community should cooperate together to ensure that the crisis will not happened again. He also run aground an effective ways to reduce the divergence between different races and try to abolish the famine among the community. While dealing with the crisis of economic in Malaysia, he also facing the disturbance of the politic which caused by the other politic party who opposes the Barisan Nasional. But, Dr. Mahathir is good at dealing with the crisis. He was able to see to it an effective ways to handle the crisis by develop a new strategy to rebuild the economic in Malaysia. He also ever said that Malaysia is a business country where they trade and buy. This is how the economic in Malaysia grow. Besides, we also need the investment by the foreign country and maintain a good relationship with others country. When Dato Mustapa Mohamed work as our second finance minister, he bring our country saving back to the right footprint and thus Malaysia have an excellent achievement on that time. While in 1997, our country faces the crisis of notes but, Dr. Mahathir had decide to find ways to fix the currency exchange rates to save our country from financial crisis. A strategy has been developed to maintain the currency of our country. After the new strategy started, there is a change in Malaysia economic. Then they even build National Economic Action Council (NEAC) to give them some advice on the economic caper faced by our country. With the help of NEAC, some movements have been taken to exploit the crisis. Besides, the government also takes some action to control the currency from being flowing out to o much from our country. But fortunately this control is just for a while and the share market of our currency has back to normal and the investment from the foreign country is not affected. Many people invest in our country because our currency is in a set rate at most of the time and this is a good thing. Furthermore, the way how our country control the flow of our currency has also been recognized and used by the global financial system because it is unexpectedly a good way to solve the financial crisis and thus causing other foreign country to look high on our fourth prime minister, Dr. Mahathir. Meanwhile, some of the investor from western quit from invest on our market and luckily that time China stepped in and lend us a hand. A year has passed and our country has finally revived from financial crisis and many foreign countries started to accept the way how our Dr. Mahathir deals with the financial crisis. After a few years, Bank Negara Malaysia showed that the economy in our country has improved and our currency is now acceptable by the foreign country. This means that Malaysia finally survived from the financial crisis with the help of our prime minister, Dr. Mahathir. demonstrationAs a conclusion, the way how our ministers build our country and save our country from many kind of crisis is a history and it should be remembered by every Malaysian. Without those leaders, our country will not have a better life like nowadays with how they fight for our independence from colony of British and save us from crisis. They had shown to the world how a leader should be like and the capability which must have in a leader. Without the leaders, our country, Malaysia will not become a strong country which brings a lot of contribution to the world. Besides, all kind of challenges which faced by our country has become our experience to make us a better country and try to maintain a good relationship between the multi-racial.